A service called Voicebox is letting customers provide feedback by simply recording voice notes on their phones, potentially replacing traditional methods like email surveys and long phone calls.
Source: Wired
Customer feedback collection may be getting simpler. Instead of filling out email surveys or waiting on hold during phone calls, Voicebox allows people to send feedback by recording a voice note directly from their phone.
The approach takes advantage of how most people naturally communicate—by speaking—rather than typing or navigating phone menus. For businesses and engineering teams collecting user insights, this could mean faster, more genuine feedback from customers.
This report was prepared using information from Wired. View original listing →
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